Most products ship on a next working day delivery.
Standard Delivery is by Courier Service to anywhere in the United Kingdom, excluding some parts of the Scottish highlands.
Delivery charges are calculated based on the total weight of the order and its value. Our website will calculate the total weight and costs of your order, and display the available delivery options at the time of checkout BEFORE payment is made. Delivery options include costs and delivery time scales but please note that the delivery times are ESTIMATES only.
Standard Next Working Day Delivery Charges for orders weighing less than 1Kg – £10.00
For orders between 1Kg and 20Kg Delivery is generally made the Next Working Day – £15.00
Orders above 20Kg will ship on a 1-3 day service – £10.00
Orders of larger values (Typically over £5000.00) may take between 1-5 Working Days but will ship Free Of Charge. Please note that the majority of our larger value orders still ship on a Next Working Day Delivery.
Unfortunately we can currently only despatch to commercial / industrial addresses within the UK.
We despatch all orders by Courier.
We will normally despatch orders by the method you request at the checkout, however we reserve the right to change the service used at our discretion. If we do use an alternative service it will not be a slower service than that requested, and there will be no extra charge.
The delivery charge includes the cost of packaging (both materials and time) plus cost of the delivery service but excludes VAT. In the unlikely event that an order is split, you will only be charged one delivery charge.
We will despatch all orders as soon as we can. For all orders received prior to 2:30pm this is normally the same day, but on occasion it may take up to two working days to despatch.
Any order received after 2.30pm, on Saturday, Sunday or a public holiday will be despatched on the next working day. Delivery will usually take place the following working day. Please note during busy times such as the Christmas period, our carriers may not be able to achieve delivery within 24 hours. We cannot be held liable for any consequences resulting from late delivery of any order. A ‘Working Day’ is defined as Monday to Friday, excluding public holidays.
Proof of delivery
All orders despatched by our courier will require a signature. We will be able to provide a copy of the signed Proof Of Delivery upon request. Please visit our contact page for our up to date contact information.
On occasion we may arrange for your order to be despatched directly from the manufacturer, in which case the method used and delivery time scale will generally be at their discretion. If this is necessary we will inform you, and provide as much information as we can. We will work with the manufacturer to ensure minimal impact to any estimated delivery dates.
We endeavour to maintain stocks of all items displayed on the website, however we cannot guarantee to have stocks of all items at all times. If an item is out of stock when your order is received and we will not be able to deliver to you within the normal time scales we will contact you by email to:
– Inform you of the delay.
– If possible give an estimate of when stocks will be received.
– Give you the option to cancel the order without charge.
– On rare occasions a product may be unavailable for extended periods due to circumstances beyond our control, such as manufacturing or distribution problems with our supplier. In this situation, we reserve the right to cancel the order.
Non Delivery Of Goods
It is your responsibility to ensure the that the correct delivery address is provided to us, and there is someone available to accept the parcel. If the parcel is not delivered because there was no one available to accept it, it is your responsibility to make arrangements for it to be re-delivered or collected from the delivery depot.
If we have emailed you to tell you your order has been despatched, and you have not received it, or a missed delivery card within five working days, please let us know straight away.
If an order is returned to us by the delivery company because they couldn’t deliver it or it was not collected from a depot after leaving a non delivery card, we reserve the right to deduct an administration charge from any refund, or add an administration charge before re-sending.
If the goods are not delivered due to an error by us or our chosen delivery company you will not be liable for any additional charges.
Claims for non-delivery of goods must be made within 15 working days of despatch. Claims after this period will not be accepted.
Damage In Transit
Please open all packages immediately upon receipt and report any damages or shortages to us by email within three working days. We will investigate any issues and endeavour to resolve problems in a mutually agreeable way.
Items left unattended
On occasion you may ask our courier to leave a package unattended such as in a shed or porch. Unfortunately we cannot accept any claim for non-delivery in these circumstances. Our courier will never leave a package unattended without first calling either you or us for confirmation that it is acceptable to do so.
We take great care to pack all orders securely, and to address them clearly. However, though unlikely, it is always possible that your order may be damaged, delayed or go astray. In any such instance, we will work with our courier company to progress a claim for the damaged / missing goods. You will not be liable for any replacement goods however you may be required to provide supporting evidence for any such claim.